As EVP of Colt Communication Services, Francois Eloy is in a position to redesign Colt’s business relationships. But what are the issues which have led him to make these changes, and what broader changes does he foresee for the telecoms industry at large? Angela Partington reports.
“You need to be extremely flexible. You need to be agile and move fast.” Francois Eloy isn’t talking about preparing for the 2012 Olympics, although if you took his comments out of context you might think he could be. For Eloy, the telecoms industry is facing massive challenges. Its responses to these challenges could dictate not only whether individual businesses survive or fail, but how the telecoms business as a whole is perceived.He believes that, traditionally, wholesale carriers were managed like utility companies and that their innate reluctance to differentiate their services is where the root of many of their problems lie. “What’s the difference between a big pipe which is transporting water or electricity, and a big pipe which is transporting data and voice? It’s just a pipe at the end of the day. And this is where we need to change ourselves as wholesalers, as carriers. For tomorrow, that’s...
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Paul Collinson, Publisher, Capacity
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