The need to maximise profit means carriers are adopting a fresh approach to their back office needs. Guy Matthews investigates what goes on behind the scenes.
The most visible aspect of a carrier’s business is, naturally enough, the services that it provides to customers, and the network that carries those services. What goes on behind the scenes in a carrier’s back office is not commonly the cause of headline-grabbing excitement.
But the drive to maximise profitability in a challenging economic climate is creating a new back office imperative that is proving to be every bit as critical as the latest network upgrade or product launch. After years of relative back office neglect, and the piecemeal implementation of a myriad of standalone solutions, carriers are now starting to put a lot of extra effort into the transformation of their internal processes. By making them as streamlined and efficient as possible, the argument goes, signifcant and measurable savings can quickly show through to the bottom line.
“The profile of the back office environment has dramatically risen,...