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22 October 2012
| Guy Matthews
Telecommunications is not the only sector where outsourcing is a vital weapon in a tough competitive landscape. What other industries are showing carriers the way forward in the outsourcing space?
Carriers have long realised the dividends of outsourcing
non-core business processes to other parties in order to focus
on what they do best. They will sometimes look for partnerships
with other carriers to achieve this, sometimes to specialists
outside the industry with niche expertise that would make no
sense for the carrier to acquire for themselves. Few telcos run
their own payroll function, for example. Most carriers would
flatter themselves that the management and meeting of customer
expectations is an area they are adept at administering
themselves, or at any rate one where they are already
outsourcing to best effect. Not always so, believes Jonathan
Wright, VP service provider with European network operator
Interoute: "There are many other verticals out there where
outsourcing is prevalent that have much better control over the
customer and over satisfying those customers' needs," he
claims. "Telecoms is probably at least five years behind
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