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22 October 2012
| Guy Matthews
Telecommunications is not the only sector where outsourcing is a vital weapon in a tough competitive landscape. What other industries are showing carriers the way forward in the outsourcing space?
Carriers have long realised the dividends of outsourcing
non-core business processes to other parties in order to focus
on what they do best. They will sometimes look for partnerships
with other carriers to achieve this, sometimes to specialists
outside the industry with niche expertise that would make no
sense for the carrier to acquire for themselves. Few telcos run
their own payroll function, for example. Most carriers would
flatter themselves that the management and meeting of customer
expectations is an area they are adept at administering
themselves, or at any rate one where they are already
outsourcing to best effect. Not always so, believes Jonathan
Wright, VP service provider with European network operator
Interoute: "There are many other verticals out there where
outsourcing is prevalent that have much better control over the
customer and over satisfying those customers' needs," he
claims. "Telecoms is probably at least five years behind
As global industry leader of telecoms and media & entertainment at IBM Global Business Services (GBS), Bob Fox has developed strong opinions on some of the growing trends in the telecoms industry.
Capacity Asia day 1 – NTT Communications took the awards for best North American wholesale carrier and global wholesale data carrier at the Global Carrier Awards. Michael Wheeler, EVP and head of the global IP network business, explains the secrets of the company’s success in the wholesale arena.
NTT Communications has opened its Shanghai Pudong Data Centre in China today (November 20).
Capacity Asia day 2 – At Capacity Asia 2014 in Bangkok, Thailand, this week, China Telecom Global (CTG) has revealed a number of strategies designed to meet the widespread demands of the global wholesale telecoms market.
Capacity Asia day 3 – Hutchison Global Communications (HGC) grabbed the award for best cloud innovation with its ibizCloud platform at the Global Carrier Awards. Andrew Kwok, president of the international and carrier business, explains why the service has gained traction.
Capacity Asia day 2 – Pacnet scooped the award for best Asian wholesale carrier at the recent Global Carrier Awards 2014. Jim Fagan, president of managed services, explains how the carrier has used software-defined networking (SDN) to bolster its offering.